Accidental Counsellor
Nationally Accredited - 1 Day Workshop
In-house training options available
See below for scheduled community workshops
What is Accidental Counsellor?
The Accidental Counsellor program is an accredited course designed to equip individuals with the skills and confidence to support people in crisis. It provides practical tools for managing difficult conversations and builds understanding of mental health and suicide-related issues.
Who is it for?
Accidental Counsellor training supports people from all walks of life to respond safely and effectively when someone they know — or encounter — is in crisis due to stress, mental health concerns, or other personal challenges.
Accidental Counsellor is for everyone, especially those working in customer-facing roles across client services, education, health, aged care, disability, personal services and team environments.
Why choose us?
Drawing on over 60 years of combined real-world experience, we are committed to inspiring others to make a meaningful difference. Our training is delivered in a safe, inclusive space through engaging sessions that support a wide range of learning needs.
Understand the role and limitations of an Accidental Counsellor.
Develop basic communication and active listening skills.
Learn to handle difficult conversations with compassion and empathy.
Recognise and manage common communication blockers.
Differentiate between aggressive, passive, and assertive behaviours.
Identify signs of deteriorating mental health and when to refer to professional support.
Understand the importance of personal and professional boundaries.
Formulate self-care strategies for both personal and professional well-being.
You will learn:
All participants receive:
The Accidental Counsellor Resource & Workbook
Accredited Accidental Counsellor Certificate upon completion
Upcoming Workshops
Wed, 13 May
Armidale, NSW
(To be confirmed)
Thurs, 14 May
Guyra, NSW
(To be confirmed)
Fri, 15 May
Glenn Innes, NSW
(To be confirmed)
